WHATWINS | HELIOSGEN TASK INCIDENT
Guide: https://whatwins.io/blog/heliosgen-kie-generation-stuck
Scope: Kie Market tasks; other routes may use different state formats.
Never include API keys or unredacted private prompts in a public report.

REQUEST
App version / model / route if known:
Time submitted and timezone:
Task identifier (private support record):
Number of branches submitted:
Input references and prompt version:

OBSERVATION LOG (REPEAT AS NEEDED)
Time checked:
App state / full visible message:
Provider state: waiting / queuing / generating / success / fail
Provider error code and message, if any:
Action taken:

RECOVERY
[ ] Original task checked before retry
[ ] Returned file saved locally if successful
[ ] File opened and inspected outside the app
[ ] App display issue distinguished from provider result
[ ] Failed input or setting identified before a replacement request
Old task / replacement task, if authorized:
Single change made:
Retry cost checked:

FICTIONAL EXAMPLE
App times out; original provider task later reports success.
Output downloaded and opened. No replacement task submitted.
This is a record format, not an observed incident.

NEXT STEP
Recovered file / unresolved issue:
Owner / support case / review date: